We're Hiring!

Two Full Time Positions

Published 10.25.22

The Tom A. Finch Community YMCA are currently looking a qualified Member Service Coordinator and Aquatics Coordinator to join our team. You will have a chance to be a part of a supportive team, and make a difference in the lives of your community.

Member Service Coordinator

BENEFITS:
- Medical and Dental insurance available
- Company paid life insurance plan and long term disability
- Retirement plan upon qualification
- Free Y membership
- Discount on Y programs for you and your family
- Paid time off
REQUIREMENTS:
- At least one year of management experience preferred
- BA of BS preferred
- Must be a team builder, highly organized and possess excellent customer service/communication skills
- Flexible and energetic
- Ability to multitask
- Detail oriented
- Ability to resolve conflicts
- Computer proficient including Word, Excel and ability to learn other programs quickly
- Must pass a criminal background check
- First Aid and CPR certification
RESPONSIBILITIES:
- Primary availability, 12-8pm with some weekends
- Directs the overall front desk operation, ensuring proper implementation of front desk procedures with emphasis on exceptional member and guest service
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in, and web registration
- Ensures that member response systems are working. Fosters a climate of innovation and resolves problems to ensure member satisfaction
- Recruits, hires, trains, supervises, and evaluates member service staff
- Conducts tours and promotes memberships
- Serves at the member service desk
- Serves as manager on duty as needed
PHYSICAL ABILITIES
- Must have reliable transportation to and from work
- May be required to sit and/or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the telephone, computer keyboard, and other equipment
- Must possess auditory, verbal, and visual capabilities to adequately communicate via telephone, electronically, and in person
DISCLAIMERS
- Must complete successful criminal background check and drug screen
- All the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal opportunity workplace that includes reasonable accommodation of otherwise qualified applicants and employees. Please see your supervisor should you have questions about this policy or these job duties.
- This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by their supervisor. Job descriptions and duties may be modified when deemed appropriate by senior management.

Aquatics Coordinator

BENEFITS:
- Medical and Dental insurance available
- Company paid life insurance plan and long term disability
- Retirement plan upon qualification
- Free Y membership
- Discount on Y programs for you and your family
- Paid time off
REQUIREMENTS:
- At least one year of management experience preferred
- Bachelor degree in related field of equivalent experience preferred
- Must be a team player, team builder, highly organized and possess excellent customer service/communication skills
- Flexible and energetic
- Ability to resolve conflicts with the best possible outcome
- Obtain lifeguard certification is preferred, must acquire within 30 days of employment
- Obtain instructor certification for lifeguarding, CPR/AED, and First Aid
- Computer proficient including, but not limited to, Word, Excel and Outlook
- Must pass a criminal background check
RESPONSIBILITIES:
- Flexible availability, could include early mornings, nights, and weekends
- Supervise day to day operations of the aquatics department
- Supervise aquatics staff
- Hire, on-board, and evaluate new aquatic staff
- Complete all aquatic maintenance in accordance with preventive maintenance and regular maintenance schedules
- Facilitate safety drills for the aquatics team and coordinate with the Operations Director for facility safety drills
- Lead in-service training
PHYSICAL ABILITIES
- Must have reliable transportation to and from work
- May be required to sit and/or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the telephone, computer keyboard, and other equipment
- Must possess auditory, verbal, and visual capabilities to adequately communicate via telephone, electronically, and in person
DISCLAIMERS
- Must complete successful criminal background check and drug screen
- All the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal opportunity workplace that includes reasonable accommodation of otherwise qualified applicants and employees. Please see your supervisor should you have questions about this policy or these job duties.
- This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by their supervisor. Job descriptions and duties may be modified when deemed appropriate by senior management.