Member Service Coordinator

The Tom A. Finch Community YMCA is currently seeking a qualified Member Service Coordinator to join our team. You will have a chance to be creative, be part of a supportive team, and make a difference in your community.

BENEFITS:

• Medical and Dental insurance available
• Company paid life insurance plan and long term disability
• Retirement plan upon qualification
• Free Y membership
• Discount on Y programs for you and your family
• Paid time off

Requirements:

• At least one year of management experience preferred
• BA of BS preferred
• Must be a team builder, highly organized and possess excellent customer service/communication skills
• Flexible and energetic
• Ability to multitask
• Detail oriented
• Ability to resolve conflicts
• Computer proficient including Word, Excel and ability to learn other programs quickly
• Must pass a criminal background check
• First Aid and CPR certification 

Responsibilities:

• Primary availability, 12-8pm with some weekends
• Directs the overall front desk operation, ensuring proper implementation of front desk procedures with emphasis on exceptional member and guest service
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in, and web registration
• Ensures that member response systems are working. Fosters a climate of innovation and resolves problems to ensure member satisfaction
• Recruits, hires, trains, supervises, and evaluates member service staff
• Conducts tours and promotes memberships
• Serves at the member service desk
• Serves as manager on duty as needed

PHYSICAL ABILITIES

• Must have reliable transportation to and from work
• May be required to sit and/or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the telephone, computer keyboard, and other equipment
• Must possess auditory, verbal, and visual capabilities to adequately communicate via telephone, electronically, and in person

DISCLAIMERS

• Must complete successful criminal background check and drug screen
• All the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal opportunity workplace that includes reasonable accommodation of otherwise qualified applicants and employees. Please see your supervisor should you have questions about this policy or these job duties.
• This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by their supervisor. Job descriptions and duties may be modified when deemed appropriate by senior management.

 Email your resume to Maggie Hepler at Maggie.Hepler@MyYNow.org