YMCA Child Care

Description:

General Function

The Child Care Front Desk Staff serves as the first point of contact for families, staff, and visitors. Under the direction of the Director of Child Care, this role is responsible for welcoming families, managing check-in and check-out procedures, taking child care payments, registering children for programs, field trips, and special events, answering phones, reviewing voicemails, maintaining accurate records, and supporting daily administrative needs. The ideal candidate is friendly, organized, and professional, with strong communication skills and a commitment to providing excellent customer service in a child-centered environment.

Duties and Responsibilities 

• Greet families, children, staff, and visitors in a friendly and professional manner

• Manage daily child check-in and check-out procedures, ensuring proper authorization

• Answer and direct phone calls, voicemails, and inquiries in a timely and courteous way

• Maintain accurate attendance, enrollment, and contact records

• Support billing, tuition payments, and basic account inquiries as needed

• Communicate messages between families, teachers, and administration

• Monitor building access and follow center safety and security procedures

• Assist with enrollment paperwork and onboarding of new families

• Maintain confidentiality of child, family, and staff information

• Organize front desk supplies and materials

• Support administrative tasks such as filing, copying, and data entry

• Respond appropriately to parent concerns and escalate issues to leadership when needed

• Model professionalism and positive communication at all times