Under the supervision of the Director of Membership, the Member Service Staff will be responsible for delivering exemplary service to YMCA members.
DUTIES AND RESPONSIBILITIES
- Relate to staff, members, prospective members, volunteers, and community in a manner which develops positive relationships and perceptions among all
- Interpret and communicate the mission, goals, and objectives of the YMCA to the membership and the community
- Works with the Director of Membership to enable the YMCA to maintain an inviting, efficient member service desk
- Assists with training staff on expected member service, procedural protocol, and effective member service
- Assist with ongoing maintenance of member service desk
- Assume all other duties assigned by the Director of Membership
- Treat every person who enters our facility with respect, integrity and warmth with no consideration to age, gender, race, ethnicity, or religion.